Questions, answered properly

Most Toronto condos land between $169 and $250 for a standard clean, and most houses between $250 and $400, depending on bedrooms, bathrooms and square footage. Deep cleans run about 1.5 times that, and move-out cleans about 1.65 times. Booking recurring visits takes 10–20% off every clean. The calculator on this page gives you the exact figure in about 30 seconds without asking for your email first.

Yes. We quote flat, not hourly, and the price is locked before the team arrives. If a job takes longer than we estimated, that is our problem rather than your invoice. The only time you would hear from us about price is if the home is materially different from what was described at booking, and we call before starting rather than adding it to the bill afterwards.

We cover Toronto, including downtown, Liberty Village, King West, Yorkville, The Annex, Leslieville, The Beaches, High Park and Roncesvalles, Yonge and Eglinton, North York, Scarborough and Etobicoke. Concentrating on the city keeps our travel time down and our scheduling reliable, and it means the cleaner arriving at your door has worked in buildings like yours before. If you are just outside and want to ask, call us and we will let you know.

No, and most of our recurring customers are not. You can leave a key, a lockbox code, a fob and buzzer instructions, or arrange concierge access if you are in a condo. However you choose to handle access is recorded on your file, so you only explain it once.

You add a card when you book, but nothing is charged then. Before the clean we place a hold on that card for the price of the booking, and the hold clearing is what confirms your slot. That is normally 24 hours ahead, though if you book for the next day it happens shortly after you book, because there is no 24 hours to wait. A hold is not a payment: the money is reserved rather than taken, though it usually shows as pending in your banking app until it settles, and on a debit card it holds real funds for a few days. The hold becomes the actual charge after the clean is done and you have had a chance to look around, with a receipt emailed to you, and never for more than you were quoted. On recurring plans you are held and billed per visit rather than upfront for a block, so there is nothing to claw back if you pause or stop. Card details are handled entirely by Stripe and never touch our servers.

Usually, yes. Our cleaners carry products, cloths, mops and a vacuum, and there is never a charge for it. Some homes are reached by transit rather than by van, so occasionally we will ask you to leave out a vacuum or basic products instead. We agree that with you when we confirm the booking, never on the day. If you would rather we used your own products anyway, because of an allergy, a stone counter or a preference for fragrance-free, leave them out and note it in your booking. Cloths are colour-coded either way, so the cloth that touched a toilet never touches a kitchen counter.

A standard clean maintains a home that is already in reasonable shape. A deep clean resets one that is not, adding baseboards, door frames, inside the microwave, behind appliances, hard-water and soap-scum removal, cabinet degreasing, vents and window tracks. If you have not had a professional cleaner in the last three months, start with a deep clean and let standard cleans hold the line afterwards.

We keep the same person on your home wherever the schedule allows, because someone who already knows your place does a better job. We will not promise it though: illness, holidays and rotas are real. What we do guarantee is that your notes travel with the booking, so whoever comes knows your access, your preferences and anything off limits, and works the same published checklist.

Reschedule or cancel free with at least 24 hours' notice. Inside 24 hours we charge 50%, because the slot has been held and the cleaner has already lost the day's alternative work. Lockouts, where we arrive and cannot get in, are treated the same way.

Tell us within 24 hours and we come back and fix it at no charge. That is the whole guarantee, and there is no form to fill in. If a re-clean still does not get it right, we refund the visit.

Yes, and a large share of our customers do. Tell us what animals are in the home and whether they will be loose while we are there, so nobody accidentally lets a cat out the front door. Heavy pet hair is a small add-on because it genuinely takes longer, and we bring rubber rakes and a dedicated upholstery head for it.

For a regular clean, a few days is usually enough. For move-in and move-out cleans give us two weeks and more at month end, because Toronto leases overwhelmingly turn over on the first and the last three days of any month are the busiest slots we have.